What might the company do with complaints received?

The company would typically investigate complaints received as a critical part of its customer service and quality assurance processes. Investigating complaints allows the company to identify the root causes of issues, address specific customer concerns, and implement necessary improvements to products or services. By taking complaints seriously and conducting thorough investigations, the company demonstrates its commitment to customer satisfaction and responsiveness. This proactive approach can lead to better customer relationships, an enhanced reputation, and ultimately a stronger business performance, as it shows that the company values feedback and is willing to make changes based on it.